Terms & Conditions

MyNest (“MyNest”, “we”, “us”, or “our”) is an MSME Registered Startup operating the website and related services at themynest.in (the “Platform”). Registered / operating address: Dibrugarh University, Dibrugarh, Assam, India.

These Terms and Conditions (“Terms”) govern your access to and use of the Platform. By creating an account, browsing listings, submitting a contact request, listing a property, or making a subscription payment, you agree to these Terms. If you do not agree, do not use the Platform.

1. About MyNest

1.1 MyNest is an online accommodation marketplace that helps people discover Paying Guest (PG), rental house / flat, and homestay listings, primarily in Assam (including Dibrugarh and Jorhat), and connect directly with property owners.

1.2 MyNest is an online listing and information platform. Owners can publish property listings so that tenants can discover property information and, where features allow, initiate contact. MyNest is not a placement, brokerage, or tenant-supply service.

Unless we expressly state otherwise in writing:

• We do not act as a real-estate broker, property manager, landlord, or tenant for your stay.
• We do not collect rent, security deposit, or booking charges on behalf of owners or tenants for the stay itself.
• We do not guarantee, promise, or take responsibility for providing owners with tenants or occupants, or for filling any vacancy.
• Agreements for stay, rent, deposit, house rules, and move-in dates are between the tenant and the owner.

1.3 MyNest is an MSME Registered Startup.

1.4 Support: mynest2k23@gmail.com · Get Assistance

2. Eligibility

2.1 You must be able to form a binding contract under applicable Indian law to use the Platform.

2.2 You must provide accurate registration information and keep it updated.

2.3 You must not create multiple accounts to evade limits, bans, verification, or subscription rules.

3. Account types and registration

3.1 Roles include Tenant (search and request contact) and Owner (list properties and manage leads).

3.2 You may register via email/password, Google sign-in where enabled, or an admin-created account (temporary password must be changed on first login).

3.3 When creating an account (email or Google), you must accept these Terms and our Privacy Policy via the signup checkbox.

3.4 You are responsible for keeping login credentials confidential.

3.5 Passwords must meet Platform rules (currently 8-128 characters with uppercase, lowercase, number, and special character).

3.6 We may rate-limit logins, lock accounts after failed attempts, and require CAPTCHA.

3.7 Sessions typically last about 7 days. Log out on shared devices.

4. Platform services

MyNest is a listing platform. Subject to these Terms, we may provide tools for listing browse/search (so tenants can view property information), tenant and owner accounts, listing management (subject to limits and verification), contact requests with owner approval before contact unlock (introduction only - not a placement guarantee), notifications, optional owner subscription, assistance channels, and admin review of listings and payments.

Important: Listing a property or paying for a subscription does not mean MyNest will find, supply, or guarantee tenants for the owner. Results depend on market demand, listing quality, pricing, and user behaviour outside MyNest’s control. Features may change or be suspended for maintenance, security, legal, or business reasons.

5. Tenant terms

5.1 Logged-in tenants may submit contact requests (e.g. WhatsApp, callback, in-app message).

5.2 Owner contact details remain locked until the owner approves. Owners may reject requests.

5.3 A contact request is not a booking or tenancy. Stays are agreed privately with the owner.

5.4 Use contact details only for legitimate property enquiries; do not harass, spam, scrape, or misrepresent yourself.

5.5 MyNest does not guarantee availability, price accuracy, amenities, neighbourhood safety, or suitability. Verify in person where practical before paying.

6. Owner terms

6.1 Only owner accounts (or admin access) may create listings. Publishing a listing requires accepting these Terms (including via the listing form checkbox).

6.2 Supported types include PGs, rental houses/flats, and homestays.

6.3 Nature of the service for owners. MyNest gives you a place to list your property so interested tenants can view information and, where available, request contact. MyNest does not take responsibility for providing you with tenants, guaranteeing enquiries, occupancy, or income from any listing.

6.4 Free listing limit: by default one (1) listing without an active paid subscription. More listings require an active owner subscription (or admin exception).

6.5 New listings are typically unverified until MyNest review. We may refuse, unpublish, or remove listings that are incomplete, misleading, unlawful, duplicate, or harmful.

6.6 You warrant you are authorised to list, that information is reasonably accurate, and that you handle tenant data lawfully for genuine enquiries only.

6.7 You may approve, reject, or mark leads contacted. Approving unlocks your contact details for that request. A lead is not a confirmed booking or a promise of tenancy.

6.8 Rent and deposit terms are between you and the tenant. MyNest is not a party to that agreement.

6.9 Editing or deleting listings may not erase all historical records needed for security, analytics, or legal compliance.

7. Owner subscription and payments

7.1 The paid Pro subscription (default label) unlocks unlimited listings and other benefits shown at checkout.

7.2 Defaults (admin-configurable): amount ₹999 INR; valid 12 months from activation; auto-expires after 12 months; payment via UPI / phone / QR; activation after UTR submission and admin approval.

7.3 Until approved, listing limits still apply.

7.4 The details shown on your Profile / payment screen when you pay control that purchase.

7.5 Refund policy. No automated refunds in-app. Pro fees (default ₹999, or the amount shown when you pay) are generally non-refundable once MyNest has activated the subscription. Refunds may be considered only for (1) duplicate payment, or (2) verified payment where activation failed, at MyNest’s sole discretion. Email mynest2k23@gmail.com within 7 days of payment with UTR and proof.

7.6 After 12 months from activation, Pro expires automatically and entitlements revert to the free plan unless renewed.

7.7 False UTR or payment proofs may lead to suspension and reporting where required by law.

7.8 Fees are for platform listing entitlements, not rent collection or brokerage on a stay.

8. Content, photos, and intellectual property

8.1 You retain rights in content you upload, and grant MyNest a non-exclusive, worldwide, royalty-free licence to host, display, store, and use it to operate and promote the Platform.

8.2 Do not upload illegal, obscene, discriminatory, or infringing content.

8.3 MyNest name, logo, design, and software are owned by MyNest or its licensors.

8.4 Images may be stored with third-party hosts (e.g. Cloudinary).

9. Acceptable use

You agree not to scrape or harvest data; interfere with the Platform; impersonate others or create fake listings/enquiries; use the Platform for unlawful letting, prohibited discrimination, or fraud; circumvent limits or payment review; or abuse support and contact channels. We may suspend or terminate violating accounts.

10. Verification, moderation, and removals

10.1 “Verified” means MyNest applied its review process; it is not a warranty of title, safety, legality, or stay outcome.

10.2 We may remove content or restrict accounts without prior notice where reasonably needed for user safety, Platform integrity, or legal compliance.

11. Third-party services

The Platform may use Google, email providers, Cloudflare, Cloudinary, and social networks. Their terms and privacy practices apply. MyNest is not responsible for third-party outages or policies beyond our reasonable control.

12. Privacy and communications

12.1 We process account, listing, contact, payment reference, device/session, and activity data to run the Platform. See our Privacy Policy.

12.2 You consent to transactional emails and in-app notifications. Marketing, if any, follows applicable consent rules.

12.3 Owners who approve leads must use tenant contact details only for that enquiry and related legitimate accommodation discussions.

13. Fees between users

13.1 Rent, deposits, and other stay-related money are solely between users. MyNest is not responsible for failed payments or cash disputes between users.

13.2 Prefer verified listings, in-person visits, and cautious payment practices.

14. Disclaimers

To the maximum extent permitted by law: the Platform is provided “as is” and “as available”; we do not guarantee uninterrupted service; we do not guarantee enquiries, occupancy for owners, income, successful stays, owner approvals, or completeness of user-posted information; MyNest does not take responsibility for providing owners with tenants; and MyNest is not liable for offline conduct of tenants or owners.

15. Limitation of liability

15.1 To the maximum extent permitted by law, MyNest shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

15.2 Aggregate liability in any twelve-month period shall not exceed the greater of (a) subscription fees you paid to MyNest for that period, or (b) ₹2,000, except where liability cannot be limited by law.

16. Indemnity

You agree to indemnify MyNest from claims and expenses arising from your content, listings or enquiries, breach of these Terms, or violation of law or third-party rights.

17. Suspension and termination

17.1 You may stop using the Platform anytime. Request account closure via mynest2k23@gmail.com.

17.2 We may suspend or terminate access for breach, inactivity, legal requirement, or Platform risk.

17.3 Surviving provisions include IP, disclaimers, liability limits, indemnity, and governing law.

18. Changes to these Terms

We may update these Terms. The “Last updated” date will change. Continued use after posting means you accept the updated Terms, except where law requires additional consent.

19. Governing law and disputes

19.1 These Terms are governed by the laws of India.

19.2 Subject to mandatory consumer protections, courts at Dibrugarh, Assam have exclusive jurisdiction.

19.3 Contact mynest2k23@gmail.com before formal proceedings so we can try to resolve the issue.

20. Contact

MyNest (MSME Registered Startup)
Dibrugarh University, Dibrugarh, Assam, India
Email: mynest2k23@gmail.com
Help: Get Assistance

Also see our Privacy Policy.